We want to inform our customers that due to significant postal delays, over 2,000 pieces of BDCD mail are still at the South Street facility in downtown Indianapolis. These delays have been confirmed by our third-party billing service.

To ensure fairness, the district will NOT be applying late fees for the month of February while we work through this issue. Additionally, we are actively exploring alternative methods for sending out bills to prevent future disruptions.

To avoid delays in receiving your bill and ensure timely payment, we strongly encourage customers to pay online. Online payments are fast, secure, and not affected by mail delays.